Summary: The Business Analyst (“BA”) will work with stakeholders across the enterprise to deliver business solutions that meet the needs of the stakeholders and the organization and that will exceed customer expectations. This will include gathering and documenting business requirements using varying tools and techniques; creating test cases; performing systems analysis and testing; managing project priorities; maintaining documentation on system functionality. This position is also responsible for coordinating changes, training and communications with UPC internal departments including but not limited to Claims, Customer Service, Sales, Marketing, and Accounting; and external customers such as our BPO providers and 3rd party vendors.
Our vision is to be the premier provider of property insurance in Catastrophe exposed areas. All our business practices and processes are carried out with the end in mind of achieving five foundations of our organization; Financial Stability, Products that Work, Superior Claims/Customer Service; Ease of Doing Business and Fair Pricing. Our mission is to “Keep the PromiseSM – to our policyholders, our agents, our shareholders and to our stakeholders.
Supervisory Responsibilities: None
Education and Experience:
Performance criteria shall include achievement of tasks set out in the position description, annual major objectives, and the completion of special assignments including:
Environmental Demands: The duties of this position are typically performed in an office setting. There may be some minimal road and air travel involved.
Physical Requirements: This position requires minimal physical exertion. However, in order to properly perform the functions of the job, good speaking and hearing skills are required.
Mental Requirements: skills necessary for the effective performance of this position’s job functions include: decision-making and analytical abilities, excellent interpersonal skills, effective problem-solving, oral and written communication capabilities, ability to fully utilize computers and computer programs.
Equipment Used: Computers, calculators, telephones.
Note: This description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work performed. Other related job objectives, special assignments and less significant responsibilities will typically be performed by the incumbent.