Summary: The Technical Service (Help Desk) Engineer I is an Information Technology department resource that will assist in maintaining the user desktop computing infrastructure throughout the company. The main objective being, to provide a reliable and responsive desktop environment. The position will assist users with all technology related issues, resolve problems, create/change/terminate end user accounts, install hardware and software solutions, and support the internal IT team. This position will participate in a team, working to provide an exceptional experience for corporate users accessing technology resources either remotely or in the office. The position also interfaces with all third-party vendors.
Education and/or Experience:
Preferred but not required:
Performance criteria shall include achievement of tasks set out in the position description, annual major objectives, and the completion of special assignments including: