Summary of Position:
The Director of Underwriting & Operations is responsible for leading and directing all aspects of UPC’s Personal and Commercial risk management, underwriting and agent/customer service functions. The Director of Underwriting & Operations will work closely with Product Management, Claims, Marketing, Actuarial and Information Technology to ensure the policies written by UPC meet or exceed all risk selection and exposure management criteria. In addition, the Director of Underwriting & Operations will work with Skyway Reinsurance to ensure we efficiently capture all data elements needed to continuously improve catastrophe model output. The Director of Underwriting & Operations will also lead the development of and then have direct oversight and management responsibilities for all aspects of UPC’s underwriting, customer and agent servicing operations including UPC’s to be developed Customer Care Center.
Our vision is to be the premier provider of property insurance in catastrophe exposed areas. All our business practices and processes are carried out with the end in mind of achieving five foundations of our organization; Financial Stability, Products that Work, Superior Claims/Customer Service; Ease of Doing Business and Fair Pricing. Our mission is to “Keep the Promise® – to our policyholders, our agents, our shareholders and to our stakeholders.
Organizational Relationships: The Director of Underwriting & Operations reports to the Chief Operating Officer. This position also has regular contact with the company’s vendors, as well as all other company departments, and the agent distribution force.
Qualifications: Education/Work Experience:
Certificates/Licensure: Not required.
Environmental Demands: The duties of this position are typically performed in an office setting. There will be some air and road travel involved.
Physical Requirements: This position requires minimal physical exertion. However, in order to properly perform the functions of the job, good speaking and hearing skills are required.
Mental Requirements: Skills necessary for the effective performance of this position’s job functions include: decision-making and analytical abilities, excellent interpersonal skills, effective problem-solving, oral and written communication capabilities, ability to fully utilize computers and computer programs.
Equipment Used: Computers, calculators, telephones.
This description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work performed. Other related job objectives, special assignments and less significant responsibilities will typically be performed by the incumbent.