UPC Insurance

  • Project Manager

    Job Locations US-FL-St. Petersburg
  • Overview

    Summary: The Project Manager will take responsibility for both strategic and tactical management of assigned projects and ensure projects are delivered on schedule, with agreed-upon scope, with budget variances and with overall solutions that meet the business needs This will involve working directly with end users, UPC’s management team and stakeholders to gather business requirements, review existing solutions and monitor and control all aspects of projects, including but not limited to:  milestones, risks, issues, communication plan, change management, resource planning and monitoring, quality assurance, implementation and transition to “go-live”.


    The Project Manager will develop, document and maintain organizational standards utilizing Project Management and SDLC best practices and methodologies. This position interfaces with all internal company personnel and with external vendors.


    Essential Duties/Responsibilities:

    • Perform project management utilizing industry standards and best practices.
    • Exhibit knowledge and skills in the organization’s tools of choice.
    • Manage multiple projects simultaneously while maintaining delivery standards.
    • Lead project team to clearly define project scope, obtain estimates, build schedules and assign named resources to activities.
    • Provide a persuasive, encouraging and motivating demeanor in order to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
    • Understand, adhere to, and enforce the organization's Project/Release Management and SDLC methodologies.
    • Champion best practices and participate in the implementation of new or improved Project Management processes and procedures.
    • Develop and manage stakeholder expectations.
    • Identify risks, partner with team members to mitigate risk, and promptly communicate risks and issues to the appropriate stakeholders.
    • Train other UPC staff on project management best practice.
    • Build, develop, and grow business relationships vital to the success of the project.
    • Work with user departments to analyze and document project requirements.
    • Assist with test scenarios and User Acceptance Testing plans.

    Supervisory Responsibilities:

    • The position receives nominal guidance with respect to overall objectives; much of the work is completed independently within division or department policy guidelines to achieve assigned objectives
    • Dependent upon experience level of the Project Manager, they may have supervisory and/or mentoring accountabilities of junior level Project Managers


    Required Skills:

    • Detailed Knowledge of Project Management Methodologies including aspects of agile and iterative development that help projects succeed, such as collaboration and frequently demonstrating working software as a means for validating the solution.
    • Five or more years’ experience successfully managing projects of varying sizes and complexities.
    • Requires proven experience in change management, status reporting, and issue/risk management.
    • Experience working with Microsoft Project, SharePoint, Power Point and Excel. 

    Education and/or Experience:

    • Bachelor’s Degree or equivalent combination of four years of Insurance and project management education and work experience.
    • Certified Project Management Professional (PMO) from the PMI (Project Management Institute)
    • Preferred – Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO) from the Scrum Alliance
    • Five years of relevant work experience related to project management.
    • Experience in performing and or coordinating quality assurance testing such as User Acceptance Testing (UAT).
    • Demonstrated success in a Fast Paced Team oriented environment. 

    Other Abilities/Skills:

    • Ability to embrace and manage change
    • Ability to multi-task in a fast paced environment
    • Ability to work well in a team environment
    • Persuasive, encouraging, and motivating


    To perform the job successfully, an individual should demonstrate the following behaviors:

    • Motivation/Initiative: Motivated and curious, willing to ask questions, research issues and take on challenging projects/assignments; creative, brings new ideas to the table, exhibits self-confidence.  Has strong achievement motivation and tenacity. 
    • Administrative Skills: Possesses ability to organize and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work of staff members. Works to complete goals, tasks and plans, anticipates potential problems and analyzes alternative solutions.
    • Interpersonal Style: (Interpersonal Skills, Communication, Teamwork); develops/ maintains effective working relationships; listens attentively to others; communicates ideas clearly (written & verbal); relates to people in an open/ sincere manner; participates effectively in meetings; assists in finding solutions as well as identifying problems; communicates appropriately with supervisor, managed staff and co-workers. Able to manage other individuals and maintain calm and reliable demeanor in the face of challenges.
    • Self-Management: (Adaptability/Flexibility, Stress Tolerance, Autonomy); adapts readily to changes in routine; works effectively in stressful situations; needs limited guidance and direction; is comfortable working in a fast paced environment; is reliable and dependable; is results-oriented; maintains productivity and composure under pressure; views problems as opportunities to create solutions.
    • Thinking Skills: Diagnoses problems efficiently; gathers sufficient input before making decision or plans; makes timely decision, quickly determines sources of problem, identifies information needed to solve problem and analyzes alternative solutions, communicates issues and decisions effectively to team. 
    • Customer Orientation: Sensitive & responsive to internal and external customer needs; demonstrates skills in customer services and satisfaction; maintains a positive attitude, willing to listen to customer problems and seeks solutions; stays in tune with changing needs of customers.


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