UPC Insurance

  • Director of Data and Analytics

    Job Locations US-FL-St. Petersburg
  • Overview

    Summary: The Director of Data & Analytics is responsible for the following: 

    1. Turning data into a sustainable competitive advantage for UPC;
    2. Identifying developing trends in operating and financial results;
    3. Working proactively with all departments to present data trends and develop solutions for problems and strategies for opportunities;
    4. Work with IT to develop data strategies and reports to maximize leaders’ ability to use reliable data real time.

    Responsibilities

    Essential Duties/Responsibilities:

    • Underwriting: Move the company towards a simpler product and pricing model through the innovative use of data and predictive analytics
      • Determine which data elements are predictive of future losses
      • Reduce reliance on paying for third party data sources in underwriting process
    • Product: Improve the timeliness and accuracy of the company’s market and competitor knowledge and forecasting capabilities
      • Develop automated algorithms to generate reports on competitor activity
      • Provide product managers data to use in preparing market analyses
      • Develop complete set of KPI’s and supporting reporting tool to aide product managers with state/territory management of key objectives.
      • Support product management initiatives to improve/expand pricing elements/factors
    • Sales/Marketing: Improve the timeliness and accuracy of all agent and partner reporting and sales management insights and tools for evaluating agent performance
      • Develop agent scorecards and detailed peer group analysis
      • Provide sales leadership with reporting tools and metrics designed to meet specific goals and objectives, i.e., Partner Promise Tours, Agent Incentives, etc.
    • ClaimsHelp the company keep claims costs under control;
      • Rigorously analyze all aspects of claims results monthly in detail;
      • Indemnity – cat and non-cat
      • LAE
      • Litigation
      • DCC
      • General and administrative
      • Develop reports to track key indicators of claims results
      • Granular reports by adjuster
      • Summary reports by state, by line, by type of claim, etc.
      • Develop loss analysis for all key policy attributes and underwriting metrics such as insurance score, age of home, roof type, size/stories, etc.
      • Analysis of economics of IA’s vs. in-house adjusters
      • Analysis of relative financial results of vendors
      • Analysis of proposed initiatives
      • Analysis of field adjuster economics
      • Forecasts of estimated staffing needs
      • Reconcile interim results with final month-end results used in financial and management reporting
      • Present information to the CCO weekly
      • Provide insights and recommendations based on the analysis
      • Participate in the analysis and negotiation of all arrangements with vendors
      • Discuss claims results with the actuarial/finance/product team to ensure that all relevant data is included and analyzed properly when making decisions on IBNR and other financial reporting issues

    Qualifications

    Required Skills:

    • Demonstrated ability to perform value-added financial analytics.
    • Demonstrated written and verbal communication skills;
    • Statistical knowledge including advanced understanding of modelling.
    • Knowledge of and basic competency in data mining and statistical tools, i.e., SAS, R, Python.
    • Competence with all major Microsoft Office applications including Power BI 

    Education and/or Experience:

    • Bachelor’s Degree with major in finance, accounting, risk management, mathematics, statistics, or related field
    • Analytics experience, with a minimum of three-five years’ experience in property & casualty insurance is preferred

    Competencies: 

    To perform the job successfully, an individual should demonstrate the following behaviors:

    • Motivation/Initiative: Self-starter, relentless, resilient. High level of intellectual curiosity
    • Analytical Skills: Possesses ability to synthesize and analyze financial data to produce actionable business insights
    • Interpersonal Style:  Develops/ maintains effective working relationships; listens attentively to others; communicates ideas clearly (written & verbal); relates to people in an open/ sincere manner; participates effectively in meetings; assists in finding solutions rather than simply identifying problems; communicates appropriately with supervisor and co-workers. Able to maintain calm and reliable demeanor in the face of challenges.
    • Self-Management: (Adaptability/Flexibility, Stress Tolerance, Autonomy); adapts readily to changes in routine; works effectively in stressful situations; needs limited guidance and direction; is comfortable working in a fast-paced environment; is reliable and dependable; is results-oriented; maintains productivity and composure under pressure; views problems as opportunities to create solutions.
    • Thinking Skills: Diagnoses problems efficiently; gathers sufficient input before making decision or plans; makes timely decision, quickly determines sources of problem, identifies information needed to solve problem and analyzes alternative solutions, communicates issues and decisions effectively to team. 
    • Customer Orientation: Sensitive & responsive to internal and external customer needs; demonstrates skills in customer services and satisfaction; maintains a positive attitude, willing to listen to customer problems and seeks solutions; stays in tune with changing needs of customers, both internal and external

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