UPC Insurance

  • Manager of IT Compliance

    Job Locations US-FL-St. Petersburg
  • Overview

    Summary:  The Manager of IT Compliance is an Information Technology department resource provides management and direction for the IT Compliance function. This role will help to define, refine, audit, and enforce policies, standards, and procedures within IT, partnering with quality assurance, security, project management, infrastructure, compliance and finance on quality systems, data privacy, security policies, strategy and SOX implementation in a rapidly evolving and expanding company. The position also works closely with both internal and external auditors and assists with management of the IT corporate budget.


    Essential Duties/Responsibilities:

    • Manage IT control systems and processes to prevent or manage remediation of deficiencies to IT compliance guidelines and internal policies, including SOX-related policies.
    • Act as subject matter expert for IT policies and procedures
    • Author, revise and maintain IT Compliance policies, procedures, forms, and work instructions and IT software development lifecycle and project management lifecycle documentation. Responsible for oversight and compliance to policies and procedures across IT teams.
    • Conduct and report the finding of IT internal audit against all internal corporate and IT policies and procedures and external agency regulations
    • Make recommendations and develop action plans for continuous improvement
    • Manage and execute day-to-day Compliance operational tasks (e.g. SOX controls, compliance metrics reporting, internal audits, document review)
    • Author Compliance, communications, presentations and training materials
    • Create and manage IT corporate budget, and assist CIO with ensuring IT department remains on budget by tracking to annual plan
    • Measure and report IT Compliance performance against internal and external benchmarks and industry best practices
    • Partner with Information Security to perform assessments and audits for potential IT vendors
    • Manage communication with both internal and external auditors as the main point of communication from IT
    • Plan and implement automation improvements for our SOX processes and GRC controls
    • Evaluate the efficiency of controls and improve them continuously
    • Ensure proper accounting of SOX documentation for IT to include Risk Control, process narratives, testing, issue evaluation, and reporting
    • Prepare & maintain audit materials & regulatory compliance documentation. Collaborate with auditors, meet with examiners and implement controls as needed
    • Keep abreast of regulatory and IT compliance developments within or outside of the company as well as evolving best practices in compliance control.


    Required Skills:

    • Strong attention to detail and documentation
    • Strong time management, organizational and priority setting skills
    • Strong interpersonal/verbal and written communication and typing skills
    • Excellent customer service skills
    • Strong ability to analyze information and develop a comprehensive work plan
    • Sense of urgency to complete tasks and projects
    • Ability to work in a fast-paced, team-oriented environment
    • Ability to work calmly and successfully under pressure
    • Knowledge and experience with enterprise networks
    • Knowledge and experience with asset management processes
    • Knowledge and experience in IT Infrastructure Library (ITIL)

    Education and/or Experience:

    • Bachelor’s degree required
    • 5 years’ of experience in IT in a quality and/or compliance specialist or manager role
    • Work in a regulated environment (healthcare, financial, pharmaceuticals, etc.)
    • Excellent knowledge of reporting procedures and record keeping.


    To perform the job successfully, an individual should demonstrate the following behaviors:

    • Motivation/Initiative: Motivated and curious, willing to ask questions, research issues and take on challenging projects/assignments; creative, brings new ideas to the table, exhibits self-confidence. Has strong achievement motivation and tenacity.
    • Administrative Skills: Possesses ability to organize and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work. Works to complete goals, tasks and plans, anticipates potential problems and analyzes alternative solutions.
    • Interpersonal Style: (Interpersonal Skills, Communication, Teamwork); develops/ maintains effective working relationships; listens attentively to others; communicates ideas clearly (written & verbal); relates to people in an open/ sincere manner; participates effectively in meetings; assists in finding solutions as well as identifying problems; communicates appropriately with supervisor and co-workers.
    • Self-Management: (Adaptability/Flexibility, Stress Tolerance, Autonomy); adapts readily to changes in routine; works effectively in stressful situations; needs general guidance and direction; is comfortable working in a fast-paced environment; is reliable and dependable; is results-oriented; maintains productivity and composure under pressure; views problems as opportunities to create solutions.
    • Thinking Skills: Diagnoses problems efficiently; gathers sufficient input before making decision or plans; makes timely decision, quickly determines sources of problem, identifies information needed to solve problem and analyzes alternative solutions.
    • Customer Orientation: Sensitive & responsive to internal and external customer needs; demonstrates skills in customer services and satisfaction; maintains a positive attitude, willing to listen to customer problems and seeks solutions; stays in tune with changing needs of customers.

    Language/Communication skills:

    • Ability to communicate clearly and concisely across organizational levels
    • Ability to analyze and interpret complex business and/or technical documents such as financial reports, briefs and/or regulatory publications and/or journals.

    Reasoning Ability:

    • Ability to solve practical problems in a variety of situations
    • Ability to define problems, collect and analyze data, establish facts and draw valid conclusions 

    Computer Skills:

    • Advanced personal computer skills including electronic mail, word processing, spreadsheet, graphics and the ability to learn various internal proprietary software packages, including but not limited to Office and/or other new or existing COTS software 


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