Summary: The Liability Claims Adjuster II role provides prompt, courteous and fair claim service on Third Party Liability claims. Will be responsible for the investigation of homeowner claims to determine coverage under the Section ll - Liability of the contract, corresponding with customers over the phone, obtaining important claims information, and negotiating damage settlements. You will be documenting claims activity into our claims system and following processes that provide fair claim resolutions, customer satisfaction and cost management. This position involves legal issue spotting and resolution, litigation management and claims resolution planning.
UPC Insurance Claims Overview
Our mission statement is to Keep the Promise® – to our policyholders, our shareholders and to our stakeholders”. The promise to our policyholders is fairly and timely resolve their claims. Our business practices, processes, objectives and how we conduct ourselves daily is done so from the perspective of our policyholders rather than from our own convenience of how claims should be handled. This embodies the standard that our professional claims department strives to achieve every day, both in daily claims handling and CAT claims. Since the UPC mission is to be the premier provider of homeowner insurance in catastrophe exposed areas, we take our responsibility to Keep the Promise® as one of the fundamental tenets of accomplishing this mission.
Using strong organizational and interpersonal skills, the duties will include:
Supervisory Responsibilities: None
To perform the job successfully, an individual should demonstrate the following behaviors:
Education and/or Experience:
Physical Demands and Work Environment: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to stand; walk; reach with hands and arms and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually quiet. The employee may be required to use any or all of the following on a daily basis: PC, telephone, cell phone, scanner, fax, printer and other office equipment.