UPC Insurance

Catastrophe Claims Manager

Job Locations US-FL-St. Petersburg


Summary: The Catastrophe Claims Manager will lead desk adjusting functions and employees for Property claims, aligning their actions to ensure achievement of key organizational initiatives. Position is located at our home office in St. Petersburg, FL.


Essential Duties/Responsibilities:

  • In conjunction with Catastrophe Zone Manager, establishes specific goals for claims handling and develops and implements a tactical plan to support goal attainment relative to productivity, loss ratio, loss and loss adjustment expenses and other agreed upon metrics. Will be responsible for reporting and ensuring results are achieved by the team.
  • Provide day to day administrative and technical supervision of CAT operations including external vendors whose primary tasks are the adjudication and settlement of Property claims over the phone and through written and electronic correspondence.
  • Conducts periodic claims audits to ensure compliance with departmental and statutory claim handling guidelines and best practices.
  • Maintains professional service standards and good working relationships with clients, companies and associates.
  • Establishes and ensures compliance of approved work flow and file quality procedures. Coordinate appropriate training and advancing the adjusting skill level of staff.
  • Reviews monthly and quarterly company and claim reports. Proactively respond to company and industry trends.
  • Submits periodic consolidated reports with appropriate comments to leadership.
  • Performs other related duties as assigned.

Supervisory Responsibilities:

  • Lead team of adjusters and/or team leads to ensure that claim handling meets company standards and statutory guidelines.
  • Provide guidance to adjusters and team leads to assist them in their professional development.
  • Develops and maintains a professional and effective claims organization through the selection, training, review, compensation and inspiration of all employees.


Education and/or Experience:

  •  Undergraduate degree preferred
  • Minimum of five (5+) years in the P&C claims industry
  • Minimum of three (3+) years of leadership experience
  • One or more of the following designations preferred: AIC, AIM, CPCU or SCLA. 

Other Abilities/Skills:

  •  Xactimate and estimating skill 

Travel: Some business travel may be required.



To perform the job successfully, an individual should demonstrate the following behaviors:

  • Motivation/Initiative: Motivated and curious, willing to ask questions, research issues and take on challenging projects/assignments; creative, brings new ideas to the table, exhibits self-confidence. Has strong achievement motivation and tenacity. 
  • Administrative Skills: Possesses ability to organize and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work of staff members. Works to complete goals, tasks and plans, anticipates potential problems and analyzes alternative solutions.
  • Interpersonal Style: (Interpersonal Skills, Communication, Teamwork); develops/ maintains effective working relationships; listens attentively to others; communicates ideas clearly (written & verbal); relates to people in an open/ sincere manner; participates effectively in meetings; assists in finding solutions as well as identifying problems; communicates appropriately with supervisor, managed staff and co-workers. Able to manage other individuals and maintain calm and reliable demeanor in the face of challenges.
  • Self-Management: (Adaptability/Flexibility, Stress Tolerance, Autonomy); adapts readily to changes in routine; works effectively in stressful situations; needs limited guidance and direction; is comfortable working in a fast-paced environment; is reliable and dependable; is results-oriented; maintains productivity and composure under pressure; views problems as opportunities to create solutions.
  • Thinking Skills: Diagnoses problems efficiently; gathers enough input before making decision or plans; makes timely decision, quickly determines sources of problem, identifies information needed to solve problem and analyzes alternative solutions, communicates issues and decisions effectively to team. 
  • Customer Orientation: Sensitive & responsive to internal and external customer needs; demonstrates skills in customer services and satisfaction; maintains a positive attitude, willing to listen to customer problems and seeks solutions; stays in tune with changing needs of customers.

Physical Demands: The duties of this position are typically performed in an office setting. Some road and air travel will be involved.  Good computer, speaking, and hearing skills are required. 

Note: This description is an outline of the major recurring responsibilities of the job.  It is not intended to be all-inclusive of the work performed.  Other related job objectives, special assignments and less significant responsibilities will typically be performed by the incumbent.



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