Summary: As Production Support Engineer you will have five main functional areas: Change Management, Assigned Projects, Configuring Server Environments for Applications in Production and UAT, Software Testing, and Production Support. Your team’s responsibilities include responding to production issues, daily application maintenance, incident resolution and process improvement, disaster recovery activities, application monitoring strategy, and overall application stability. You will participate and drive production outage resolution, ensuring the right support staff are engaged and executive communications are sent, be responsible for team and application metrics and the quality of the data supporting them. Applications in this portfolio may include a combination of in-house developed, locally hosted, and SaaS systems. Overall experience Bachelor’s Degree in Information Technology or equivalent combination of four years of IT education and work experience.
Education and/or Experience:
Preferred knowledge requirements:
Performance criteria shall include achievement of tasks set out in the position description, annual major objectives, and the completion of special assignments including: